At CultureThread, we are committed to providing high-quality products that make a statement while giving back to our community. As part of our mission, all proceeds support our Community Fund, which is why we do not offer refunds. However, we understand that exchanges may be necessary, and we’re happy to accommodate them under the following guidelines:
Exchange Policy
If you need to exchange an item, please email us at info@thirdeyesynergy.com within 7 days of your product delivery date with your order number and reason for exchange.
Exchange Requirements:
✅ The item must be unworn, unwashed, and in its original condition
✅ All original tags and packaging must be intact
✅ The exchange request must be made within 7 days of delivery
How to Process an Exchange:
- Email info@thirdeyesynergy.com with your order details and exchange request.
- Once approved, you will receive instructions for returning the item.
- The customer is responsible for return shipping costs unless the exchange is due to a defect or order error on our part.
- Once we receive and inspect the item, we will process the exchange and ship the replacement.
Final Sale Items
Certain items, such as limited-edition drops, clearance items, or customized orders, are final sale and cannot be exchanged.
Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us at info@thirdeyesynergy.com within 7 days of delivery with photos of the issue, and we will resolve it promptly.
Thank you for supporting CultureThread and our mission! 💛
